Shipping Policy

Thank you for choosing Israelactu.

Products imbued with the spirit of the ocean and islands are not merely decorative items; they are gentle moments in life that bring tranquility.

To ensure your order embarks smoothly on its journey from us across the ocean to your country and city, we have compiled detailed international shipping information.

1. Shipping Regions

Israelactu supports shipping to multiple regions worldwide. Currently, our primary shipping regions include:

  • North America (such as the United States and Canada)
  • Europe (shipping available to both EU and non-EU countries)
  • Asia (including East Asia, Southeast Asia, and parts of South Asia)
  • Oceania (such as Australia and New Zealand)

If your country is not listed above but you wish to place an order, please get in touch with us to confirm shipping feasibility.

2. Shipping Time & Carriers by Region

We will automatically select the appropriate shipping method from the following carriers based on the order's destination, flight route, and package size:

  • International Postal Systems: China Post / EMS
  • Commercial Logistics Services: DHL, FedEx, UPS, etc.

Cross-border shipping typically involves multiple stages, including international trunk lines, customs clearance, and local transshipment. Each stage affects the overall delivery time. The following are the estimated delivery time ranges for major regions:

📍North America

Estimated Delivery Time: 14–25 business days
This may fluctuate slightly depending on the processing speed of local carriers such as USPS and Canada Post.

📍Europe

Estimated Delivery Time: 14–28 business days
Customs clearance speeds vary across European countries, and logistics within the EU are highly efficient, so that delivery times may vary.

📍Asia

Estimated Shipping: 12–20 business days. Shipping to East Asia and parts of Southeast Asia is generally faster; slight delays may occur in remote areas.

📍 Oceania

Estimated Shipping: 14–26 business days. Delivery is usually via local postal services (such as Australia Post or New Zealand Post).

We will provide a trackable tracking number after the package is shipped, allowing you to check its status at any time.

3. Processing Time

To ensure products arrive undamaged, we meticulously inspect and securely package each item:

  • Standard processing time is 2–5 business days.
  • During inventory adjustments, holidays, or peak promotional periods, processing time may be extended by 1–3 days.
  • Once the goods are shipped, we will immediately update the order status and synchronize logistics information.

We want every shipment to be reliable and secure, not rushed.

4. Packaging Standards

Considering that our products are mostly island-style home decor items, baskets, cushions, mirrors, and other items susceptible to pressure, Israelactu's packaging standards include:

  • Thickened corrugated cardboard boxes for outer protection
  • Layered internal shock-absorbing materials (bubble wrap/sponge strips)
  • Using a "compression-resistant support structure" to secure mirrored products
  • Individually sealing fabric products to prevent moisture and contamination during transport.

Our team manually inspects each package to ensure it can withstand the rigors of international shipping.

5. Shipping Fees

Shipping costs will be automatically calculated at checkout based on the following factors:

  • Recipient country/region
  • Package volume and weight
  • Carrier's real-time fees
  • Remote area surcharge (if applicable)

If your location is classified as a remote area by the logistics company, the system will automatically display a reminder and fee before payment.

6. Customs, Duties & Import Taxes

Customs policies vary by country, and the following may apply:

  • Customs Duty
  • VAT/GST
  • Handling Fee

These fees are usually borne by the recipient and collected by local customs or the logistics provider.

If your package faces customs clearance delays, we will do our best to assist by providing the necessary information.

7. Tracking Information

  • After your package is shipped, you will receive an email containing a tracking number.
  • In the initial stages of international shipping, tracking information updates are usually slow (international and domestic transit takes time).
  • Once the package reaches its destination country, the local carrier will update the tracking information.
  • If the tracking information is not updated within 7–10 days, it does not mean the package is lost; it may be in transit or undergoing customs processing.

If you have any questions, please provide your order number at any time, and we will assist you.

8. Lost or Delayed Parcels

If the following situations occur:

  • The parcel exceeds the normal shipping time.
  • It is stuck at a specific logistics stage for an extended period.
  • You have signed for the parcel but have not received it.

We will:

  1. Assist in contacting the carrier.
  2. Check the shipping statuss.
  3. Provide a reshipment or compensation solution based on the actual situation (depending on the logistics outcome).

We always stand by our customers when handling these issues.

9. Thank You

Our products are inspired by the ocean, embodying the tranquility and warmth of nature.
They cross oceans and take time to reach you; we understand your expectations.

I appreciate your understanding of international shipping timeliness, and thank you for choosing Israelactu for your life.
We will do our best to ensure every parcel arrives safely at your home, bringing ease and comfort to your space.

For assistance, please feel free to contact us.
We are always here.